Payment & Billing Policy
We aim to make purchasing and project procurement simple, transparent, and secure for both individual and corporate customers. We supply IoT equipment, hardware–software systems, and provide custom engineering and integration services.
Available Payment Methods
Online Payment (Checkout)
We accept various online payment methods, including credit/debit cards, e-wallets, and bank transfers (where supported).
Available options may vary by country and currency and are displayed at checkout.
All transactions are processed via secure, encrypted connections.
Bank Transfer (Wire / SWIFT) — Recommended for B2B
Bank transfer is available for corporate customers and large-volume orders.
We issue a Quotation and/or Proforma Invoice containing:
- Beneficiary details
- Bank information
- Invoice number
- Payment reference
- Amount and currency
Please include the invoice or order number in the payment reference to ensure correct and timely allocation of funds.
Orders are processed upon receipt of cleared funds unless otherwise agreed in writing.
Cash on Delivery (COD)
COD may be available for selected destinations and delivery methods.
If applicable, this option will appear at checkout or be confirmed by our sales team.
Payment is made directly to the courier or at the pick-up point upon receipt.
B2B Ordering Workflow (PO / Quote / Invoice)
For corporate purchases—especially items marked “Price on request”—the process typically includes:
- Submission of a quote request (via product page, cart, or sales contact).
- Confirmation of specifications, availability, lead time, and shipping route.
- Issuance of a Quotation or Proforma Invoice (and processing of your Purchase Order, if applicable).
- Payment according to agreed invoice terms.
- Order release for dispatch upon payment confirmation (or according to agreed credit terms for approved accounts).
All pricing, taxes, and payment terms are finalized at the Quotation / Proforma Invoice stage.
Prepayment, Deposits & Credit Terms
Prepayment
Prepayment may be required for:
- Special configurations
- Non-stock or made-to-order items
- Bulk orders
- Custom deliveries
Full payment instructions will be provided in the invoice.
Milestone Payments (Engineering & Custom Projects)
For contract development, device design, integrated hardware–software systems, and integration services, payments are typically divided into agreed stages (e.g., kickoff, prototype, delivery, acceptance), as defined in the commercial proposal or contract.
Net Terms (Approved Corporate Accounts)
Deferred payment terms (e.g., Net 30) may be available for approved corporate customers.
Credit terms and limits must be agreed in writing and will be specified in the relevant contract or invoice.
Currency, Taxes & Bank Charges
Currency
The invoice specifies the payment currency.
If currency conversion is required, exchange rates and fees are determined by your bank or payment provider.
Taxes (VAT and Other Applicable Taxes)
Taxes, where applicable, depend on the invoicing entity and delivery destination and are reflected in the invoice or checkout total.
Bank Charges
International transfers may involve intermediary bank fees.
Please confirm with your bank whether charges are shared (SHA), paid by the sender (OUR), or deducted from the amount (BEN) to ensure the full invoiced amount is received.
Payment Confirmation & Order Release
Online payments are typically confirmed immediately, subject to bank or provider authorization.
Bank transfers may require additional time for funds to be received and reconciled.
To expedite processing, you may send a remittance advice (payment confirmation) to our sales team.
Orders are released for shipment only after payment is confirmed, unless otherwise agreed in writing.
Title to goods remains with the company until full payment has been received.
Security & Compliance
We use encrypted connections for checkout and payment-related communications.
Payment data processing depends on the selected payment provider.
If you require supplier onboarding documents, compliance information, or corporate registration details, please contact us.
Our legal entity and office information are published on the website.
Need Assistance?
If you have questions regarding payment methods, invoices, or B2B procurement, please contact our team:
Email: sales@jcom-iot.com
Phone: +374 96 170688
Locations: Dubai, UAE (Dubai Silicon Oasis Free Zone)